1. Who We Are
Data Controller: Vlaxyronaz
Unit 1, Bordesley Hall, Farm Barns, Storrage Ln, Alvechurch, Birmingham B48 7ES, United Kingdom
Email: chat-askinfos@vlaxyronaz.world
Telephone: +44 1789 636774
We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit vlaxyronaz.world or contact us.
This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. What Personal Data We Collect
We may collect the following categories of personal data:
- Identity data: first name, last name
- Contact data: email address, phone number, postal address
- Transaction data: details of orders placed through our website
- Technical data: IP address, browser type and version, time zone, browser plug-in types, operating system and platform
- Usage data: information about how you use our website and services
- Marketing and communications data: your preferences in receiving marketing from us
3. How We Collect Your Data
We collect data through:
- Direct interactions: when you fill in an order form, contact us by email or telephone, or subscribe to our communications
- Automated technologies: cookies and similar tracking technologies when you browse our website
- Third parties: analytics providers or advertising platforms, where applicable
4. Legal Basis for Processing
We process your personal data on the following legal grounds:
| Purpose | Legal Basis |
|---|---|
| Processing your order enquiry | Performance of a contract / pre-contractual steps |
| Communicating about your order | Legitimate interests / contractual obligation |
| Improving our website via analytics | Consent (where cookies are used) |
| Marketing communications | Consent or legitimate interests (where applicable) |
| Compliance with legal obligations | Legal obligation |
5. How We Use Your Data
We use your personal data to:
- Process and fulfil your orders
- Communicate with you about your enquiries
- Send you product and service information where you have consented
- Comply with legal or regulatory obligations
- Improve the performance and usability of our website
- Prevent fraud and ensure website security
6. Data Retention
We retain your personal data only for as long as necessary for the purposes for which it was collected:
- Order and transaction data: up to 7 years (for tax and legal compliance)
- Marketing preferences: until you withdraw consent
- Technical/analytics data: typically up to 26 months
7. Data Sharing
We do not sell your personal data. We may share your data with:
- Delivery and logistics partners, to fulfil your order
- Payment service providers, to process transactions
- IT and hosting providers, who process data on our behalf under data processing agreements
- Regulatory authorities, where legally required
All third parties are required to handle your data securely and in accordance with applicable data protection law.
8. International Transfers
We endeavour to keep your data within the UK and EEA. Where data is transferred internationally, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions.
9. Your Rights
Under UK GDPR, you have the following rights:
- Right of access – to receive a copy of your personal data
- Right to rectification – to correct inaccurate or incomplete data
- Right to erasure – to request deletion of your personal data
- Right to restrict processing – to limit how we use your data
- Right to data portability – to receive your data in a structured, machine-readable format
- Right to object – to processing based on legitimate interests or direct marketing
- Rights relating to automated decision-making – we do not make automated decisions that significantly affect you
To exercise any of these rights, contact us at chat-askinfos@vlaxyronaz.world. We will respond within 30 days.
10. Complaints
If you have concerns about how we handle your data, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF
Tel: 0303 123 1113
Website: ico.org.uk
11. Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure server infrastructure, SSL/TLS encryption, and access controls.
12. Cookies
Our use of cookies is described in our Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any material changes will be communicated on this page with an updated effective date. We encourage you to review this page periodically.